| Q1: My computer can't detect USB Flash Drive. |
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Ans: Please make sure if you have successfully installed USB Flash Drive. Check ?°Device Manager?±of your computer to see if USB device of USB Flash Drive is in the ?°Universal Serial Bus Controller?± lists. Or make sure the USB function is enabled in the BIOS of your computer operation system. Then try to install USB Flash Drive driver again.
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| Q2: Is it safe to pull out USB Flash Drive while files have been transferred? |
| Ans: No, it is not safe and will sometimes cause data missing or damage USB Flash Drive, even shutting down your computer. We don't suggest plugging out USB Flash Drive while files in the USB Flash Drive are in use or opening. |
| Q3: Do I need to turn off computer to install USB Flash Drive? |
| Ans: Not Necessary, USB Flash Drive is a hot Plug-and-Play USB device. You can install USB Flash without turning off the computer. |
| Q4: Can USB Flash Drive be used under DOS/Windows 95/NT? |
| Ans: No, DOS, Windows 95/NT don't support USB devices. So USB Flash Drive can't be operated in those operation systems. |
| Q5: I can't write data into USB Flash Drive |
| Ans: You must have overwritten the capacity limit of USB Flash Drive. Please right click your mouse on the ?°Removable Disk?±. Select ?°Properties?± to check the available capacity you can use. You can delete some files in order to write in the new data. |
| Q6. I can't use USB Flash Drive on Mac 8.6 Operation System. |
| Ans: Please go to Apple website ( http://www.apple.com/support ) to download USB Mass Storage driver for Mac 8.6 OS. For Mac 9.0 above, it's plug and play by using Mac built-in USB driver. |
Q7: Forget to lock your USB Flash Drive before pulling it out.
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| Ans: USB Flash Drive has software password setting to protect your files in the Disk. Even though you forget to lock the Disk before pulling it out, it will still be auto-locked after plugging out. So you still need to type password each time when you want to read/write data in the USB Flash Drive. |
| Q8: I can't use password feature with USB Flash Drive |
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Ans: The default for USB Flash Drive is without password feature. Please refer to 3.3 ?°Password Setting?±on this User's manual to enable password feature. Please note that password feature can only be enabled on Windows Operation system.
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Q9. I forget my password so that I can't access USB Flash Drive.
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| Ans: Please make sure to remember your password. Contact the supplier for help if you really forget your password. It takes 30 ~60 working days to identify user and send you the solving utility. However the solving utility will erase all the data in the USB Flash Drive. |
Q10: How can I make USB Flash Drive as a bootable disk?
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| Ans: Please insert the attached CD Disc or floppy disk to your CD-ROM drive. Double-click ?°mFormat.exe?±program, and select ?°Make bootable disk?±. Press ?°Start?± to execute Formatprogram. Please make sure to back-up all files in the USB Flash Drive before running ?°mFormat.exe?± program. After format, all the data in the disk will be erased. Please note that if you re-set USB Flash Drive as a bootable disk, it can be functioned only when your computer is supported to reboot through USB port. |
